Congratulations on your new purchase of LG HI-MACS solid
surface product. LG HI-MACS expressly warrants that
it will repair or replace this product, free of charge,
if it fails due to any manufacturing defect in materials
or workmanship during the first 10 years after initial
installation. The warranty covers all HI-MACS products,
including sheet goods, sinks and lavatory bowls.
The warranty shall not apply to damage caused by:
Failure to follow procedures recommended in the Fabrication
Guide Book for transportation, storage, handling,
fabrication, or maintenance;
2. Physical abuse, accidents or misuse; 3.
Exposure to excessive heat; 4.
Faulty or improper installation, including seams.
warranty is extended to the original purchaser and may
be transferred or assigned. A purchase receipt or other
proof of date of original purchase will be required
before warranty service is rendered. If transferred,
a new warranty registration must be submitted with proof
of the original warranty. The new warranty will be valid
for the remaining time since the original purchase.
LG HI-MACS’s obligation is limited solely to the repair
or replacement of the products purchased hereunder,
including reasonable and necessary labor charges. No
other express or implied warranties of merchantability
or fitness for a particular purpose are made by this
warranty except for those expressly provided herein.
Under no circumstances shall LG HI-MACS be liable for
any loss or damage arising from the purchase, use or
inability to use this product, or for any special, indirect,
incidental or consequential damages. This
warranty entitles the purchaser to specific legal rights.
Other rights may also be available, which may vary from
state to state. Some states do not permit the exclusion
or limitation of implied warranties or of incidental
or consequential damages, so the above limitation or
exclusion may not apply to you. To know what your legal
rights are, consult your local or state consumer affairs
office or your state’s Attorney General. To
obtain service under this warranty, please contact the
source from which you purchased your LG HI-MACS product.
If the problem is not handled to your satisfaction,
please contact our representative directly by writing
The Premium Solid Source, L.L.C.
8009 W. Olive, Peoria, AZ 85345
Phone: (877) 853-1805 or (623) 776-7373
include your name, address, a description of the problem,
and the phrase “HI-MACS solid surfacing material, 10
year limited warranty” in all correspondence. We will
respond to all inquires within 30 days.
assure timely and fair processing of any LG HI-MACS
Warranty Claim, we ask that the following procedures
Upon notification of a potential claim by the
end user, notify the fabricator involved for his
If failure is determined to be the result of improper
fabrication or installation methods, request Fabricator
to do any required repairs.
If fabricator refuses to affect repairs or resolve
complaint, turn the matter over to a qualified
warranty repair fabricator for completion of the
Warranty Claim Inspection Report.
Return completed form and attachments to the individual
within your firm authorized to make warranty determinations.
WARRANTY CLAIM REQUIREMENTS In order to facilitate the
timely processing of warranty claims, the following
forms and data must be provided. Once all of the elements
listed are complete and returned to The Premium Solid
Source, it will be determined and resolved within ten
(10) business days.
Complete Warranty Claim Inspection Report.
Clearly indicate the scope of the problem, reason
for the problem, if determined, and recommendation
to resolve complaint.
Attach a detailed diagram of the job layout, with
problem areas locations indicated on the drawing.
Include three to four close-up photos to show
Be certain that the repair or replacement quotation
is filled in.
Enclose a copy of some form of “proof of purchase.”
The ideal document would be a copy of the completed
Warranty Card. Other acceptable forms of proof
would include a receipt, or cancelled check for
the original job.